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Heaven Riders India

TERMS OF USE

These terms of use (together with the documents referred to in it) (“Terms & Conditions”) are the terms on which you may make use of this website https://heavenridersindia.com (“Website”), whether as a visitor, or a user. Use of the Website includes accessing, browsing, or registering to use the Website. Please read these Terms & Conditions carefully before you start to use the Website.

By using this Website, you confirm that you accept these Terms and Conditions that you agree to comply with them.

If you don’t agree to Terms, you must not use this Website. If you do not agree with any amendments made by to these Terms at any time in future, you must stop using the Website with immediate effect.

ABOUT US

Heaven Riders India (“Heaven Riders India“, “HRI“, “we“, “our“, “us“) provides users (“you“, “your“, “visitor“,  “client“, “customer“,  “trekker“,  “participant“) Camping & Trekking Packages, Guided Motorbike & Mountain Cycling Tours, Camping & Hotel Bookings, Vacation Rentals, Transportation, and lots more services. Our website, mobile properties, and related applications (collectively, our “Website“) are part of the Heaven Riders India.

The Website is operated & owned by Heaven Riders India, whose registered office is 512, Bank Street, Daria, Near Railway Station, Chandigarh, India – 160101.

CHANGES TO TERMS & CONDITIONS

We may revise these Terms and Conditions at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

We may, without prior notice, change the Services; add or remove functionalities or features; stop providing the Services or features of the Services, to you or to users generally; or create usage limits for the Services.

We may update the Website from time to time, and may change the Content at any time. In these Terms, the term “Content” means any information, text, graphics, or other materials uploaded of the Website, and which appears on the Website for general information and use only. However, please note that any of the Content on the Website may be out of date at any given time and we are under no obligation to update it.

We do not guarantee that the Website, or any Content on it, will be free from errors or omissions.

ACCESSING THE WEBSITE

We do not guarantee that your use of the Website, or any Content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and other applicable Terms and Conditions, and that they comply with them.

Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

Insurance, Health & Fitness, Discipline 

* Adequate and valid travel insurance is a mandatory requirement for all participants. The same should be obtained before the date of departure of itinerary. 

HRI offers trip(s) and trek(s) that require varied levels of fitness. The level of difficulty can be based on extent of physical stress, the terrain, weather and / or climate. The degree of difficulty for some trips can be physically demanding. To enable you to choose appropriately and prepare accordingly, carefully review the level of difficulty of each trip before booking the same or ask us while booking.
* It is your responsibility to obtain medical advice, latest health requirements including inoculations and vaccines before you join a trip.
* You are also expected to carry the right clothing and equipment. Please ask for personal Porter, Mule while booking. 
* You also undertake that you and Your travel companions, for whom You have signed up, do not suffer from any condition or disability that could create a hazard to Your own well-being or to others on a trip.
* We reserves the right to decline, accept, and / or remove from a trip, any participant, at his or her sole expense, whose condition could create a hazard to any other member of the trip, including themselves.
* Decision of Trek Leader/Trip Manager/Guide/Road Captain is the final call. If you don’t want to follow his decision you may leave the group/tour/trek/trip at anytime. HRI not responsible for any expenses. 
* On any event, it is necessary that you abide by the authority of the leader, who represents the Company. If you commit any illegal act when on the event or if in reasonable opinion of the leader or another person in authority your behavior is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveler or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.

Booking Conditions

* Participant making the booking must be 18 years old & must possess the legal capacity and authority to make the booking. All participants may also be required to pay an nontransferable & non-refundable booking amount (minimum 50%). The remaining amount can be paid upon your arrival in base camp or from where the trip/trek/tour starts.
after the acceptance of booking amount, we’ll issue a confirmation invoice through E-mail.
* To book any Trek, Tour, Road-trip, Trip, & and Event, you can contact us through our E-mail, Phonecall, What’s App, our website https://heavenridersindia.com or through an approved travel agent.
* Self attested valid Identity must be provided by you otherwise it’ll create problem to obtain permits.

* Your safety is our priority and therefore if you’re in any condition (medical or otherwise) that needs any special care/attention and that might affect your or other people’s experience during the event than it’s your duty/responsibility to inform us while booking the trip.

* You agree to provide any/all information that may be asked by government authorities / border control / security agencies for the purpose of security and counter terrorism. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, age, nationality, travel document type, and number.
* Cost or Price are updated regularly on our website but the company reserves the right to change the prices anytime. There might be temporary offers & promotions running from time to time and the company reserves all rights to introduce or withdraw any offer or promotion at any time without any prior intimation. However, those who have already booked using any promotion or offer would not be affected.
* It will be your sole responsibility to reach up-to the starting point of the trip.
* In case you caught doing any unlawful act during your tour/trek/event, HRI is not liable for any kind of refunds.
* On any event, it is necessary that you abide by the authority of the leader, who represents the Company. If you commit any illegal act when on the event or if in reasonable opinion of the leader or another person in authority your behavior is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveler or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.
* Any form of intoxication, by means of alcohol, illicit drugs, weed, or hash, is completely banned on all expeditions. The observation & assessment of the Leader would be final in this regard and any traces/indication found would deem the participant unfit to continue further. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur.
 

Cancellation/Refund Policy 

* If your trip gets cancelled due to any unforeseen circumstances like natural disasters, war, unfavorable climatic conditions or sudden govt/administration/court ban, we will arrange another trip for you. Thus, even if your trip isn’t the one you chose, your money will not go in vain.
* Permit fees would be deducted from prior trip booking amount.
* Booking amount not be refunded in any case.
We reserve our right to cancel your trip if you could not make your payment within the fixed time.
Change/Cancellation of Booking by participant acceptable but permit fees would be deducted from the booking amount. All depends on the availability of the trip/trek. 

General Terms 

Pictures used on the website, HRI social media pages, brochures and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.
* Trekking, Motorbike Trip, Mountain Biking, Paragliding, Rafting, Mountaineering or any Adventure Activity carries an inherent risk to life and property of both Parties. The weather or other conditions changes in minutes causing injury and death, which is beyond HRI or our service providers control.
HRI does its best to reduce all types of risks, discomfort and hazard to the best of their ability (within financial constraints), yet there are chances of accidents, mishaps and deficiency in service. Ergo, you must agree with these terms and conditions. Please ensure that you read carefully and understand these terms prior to confirming your booking.
* While we do have first aid and experts available on all our trips/events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be borne by the participant/trekker. 
* When the change or cancellation arise from circumstances amounting to “force majeure” or for any other reason beyond our control, HRI shall not be liable to refund the amount already deposited.
* Laws and customs of the areas we visit can be very different to those we are used to. Be aware of your actions to ensure that they do not offend, especially if you are visiting religious areas. It is your responsibility to familiarize yourself with, and respect local laws and customs. If you fail to do so, we will have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.
* We are not liable for any damage or loss of your luggage or property. They are at your own risk.
* For expeditions/trips that involve road journey or travel, participants are advised to take utmost care of the road safety norms. Any indiscipline regarding road safety or risky riding/driving by the participant may force our team to restrict/suspend/terminate the participant’s ride/drive.
* All equipment issued to the participants at the start of any expedition/trip should be maintained and responsibly used by them at all times during the expedition.
* Any damage or loss of equipment issued by HRI to the participant, shall make the participant liable to compensate for the loss/damage.
* You are requested to understand that to run such a monolith operation, HRI hires the services of Third Parties who are professionals in their field. You hereby undertake to absolve HRI from any liabilities, vicarious or otherwise arising from deficiency in service of these third parties. HRI will not be responsible for any harm, loss or damage to your luggage, belongings or self when carried by porters, ponies or vehicles, during the trip, your arrival and departure or stay at the hotel / guest house/campsite.
HRI reserves the right to take photographs of you during any trip or part thereof and to use them for promotional purposes. By booking a trip with us, you automatically grant us royalty-free, perpetual, worldwide and irrevocable license for using your images.

Hotel/Camping/Transportation Booking Terms 

* Check-in & Check-out subject to property terms (General timing 12 noon).
* Extra bed/mattress chargeable and please ask while booking.
* Children below 5 are complimentary. Rest depends on property terms.
* Please ask for Transportation/Taxi/Tempo service bookings terms and conditions (depends on transporter terms).

Postponing the Trip

* A written notice should be sent to us minimum 15 days prior to the trip departure date.
* In case of postpone of Tour/Trek, minimum INR 2000 will be charged as a current trip cancellation charge and the remaining amount will be transferred for the postponed trip.
* No refund in case you cancelled the trip.

Law & Jurisdiction 

If any dispute or difference(s) of any kind whatsoever shall arise between the parties hereto in connection with or arising out of this agreement the parties hereto shall in good faith negotiate with a view to arriving at an amicable resolution and settlement.

Any/all legal proceedings with regard to any matter, claim, differences and disputes arising out of this agreement, will be governed by the Indian laws and the courts of Chandigarh, shall have exclusive jurisdiction over any claim arising out of it.

YOUR ACCOUNT AND PASSWORD

If you choose to register with us, an account will be created for your use (“Account”) on the Website and you will be provided with-required Account Information to enable your access to the Account. The term “Account Information” refers to a user identification code, password or any other piece of information which may be provided to you as part of our security procedures. If you access the Website after logging into any third party website like Facebook, Twitter or Gmail, the login information of such third party account, as the case may be, shall be considered as the Account Information. You must always treat Account Information as confidential and must not disclose it to any third party. Any access to the Website through your Account shall be considered an access by you or on your behalf and you shall be solely responsible for any activity carried out in, by or through your Account either on the Website or any other Website accessed by you through the Website.

PAYMENT TERMS

The Website is made available free of charge.

INTELLECTUAL PROPERTY RIGHTS

We are the owner of the Website. However, the ownership of Content is with the creator of that specific Content. The Company does not have any ownership rights on the Content available on the Website.

We are the licensee of all copyrights, trademarks, service marks or any other intellectual property in the Content published on the Website. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organization to Content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the Content on the Website for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

NO RELIANCE ON INFORMATION

The Content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

We display some content that is not ours. This Content is the sole responsibility of the person/entity who makes it available. We may review Content to determine whether it is illegal or violates our policies, and we may remove or refuse to display Content that we reasonably believe violates our policies or the law. But that does not necessarily mean that we review Content, so please don’t assume that we do.

We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the Content on the Website is accurate, complete or up-to-date.

DISCLAIMER OF WARRANTIES

You expressly acknowledge and agree that use of the Services and the Website is at your sole risk. The Services and the Website are provided on an “as is” and “as available” basis. Although we make best efforts to procure high quality Services to all our users, to the fullest extent allowed by law, we expressly disclaim all warranties and conditions of any kind, whether express or implied, including, but not limited to the warranties of merchant-ability or fitness for a particular purpose. The contents of the Services or the Website may contain bugs, errors, problems or other limitations. We assume no liability or responsibility for any errors or omissions in Content.

We are not responsible for the Content uploaded by you on the Website. We are not responsible for any direct or indirect damages or losses caused to you, including without limitation, lost profits, business interruption or other loss resulting from use of or reliance in any way on anything available on the Website. It is solely your responsibility to evaluate the accuracy, reliability, completeness and usefulness of Content available on the Website that is used by you.

We make no warranty that the Services or Website will meet your requirements or that the Services or your access to the Website will be uninterrupted, timely, accurate or reliable; nor do we make any warranty as to any information that may be obtained through the Services or Website. In case there is any defect in any software being used for the provision of the Services, we do not make any warranty that defects in such software will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through use of the Services or Website is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material or data.

No advice or information, whether oral or written, obtained by you from the Services or Website or through the Service(s) or Website-shall create any warranty not expressly made herein.

VIRUSES

You will be responsible for introduction of any viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offense under the Information Technology Act, 2000. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

We will not be liable for any loss or damage caused by a virus, denial-of-service attack, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or your downloading of any Content on it, or on any website linked to it.

You should use your own virus protection software. We cannot and do not guarantee or warrant that files available for downloading from the Website will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties.

LIMITATION OF OUR LIABILITY

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any Content on it, whether express or implied.

We will not be liable to any user for-any direct, indirect or consequential loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Website; or
  • use of or reliance on any Content displayed on the Website.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, business opportunity or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or

Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes without obtaining a legally valid license to do so in accordance with these Terms.

ELECTRONIC COMMUNICATIONS

When you visit this Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree that in case there are any changes in any information provided by you to us, including your e-mail address and other contact details, you will be solely responsible to update them regularly. If we send any communication by e-mail, it shall be sent to your e-mail address available on the records created by you on the Website and it shall be deemed to have been received by you once it is reflected as sent in the outbox of our e-mail id. You may cancel your account at any time by sending us an email at heavenridersindia@gmail.com

UPLOADING CONTENT TO THE WEBSITE

* Whenever you make use of a feature that allows you to upload Content to the Website, or to make contact with other users of the Website, you must comply with the content standards set out in our Acceptable Use Policy.You warrant that any such Content added by you does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. You will be responsible for any loss or damage we suffer as a result of your breach of warranty.

* Any Content you upload to the Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but you are required to grant us [and other users of the Website] a limited license to use, store and copy that Content and to distribute and make it available to third parties. The rights you license to us are described in the next clause (Rights you license).

* We also have the right to disclose your identity to any third party who is claiming that any Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy.

* We will not be responsible, or liable to any third party, for the Content or accuracy of any Content posted by you or any other user of the Website.

* We have the right to remove any posting you make on the Website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

* The views expressed by other users on the Website do not represent our views or values.

RIGHTS YOU LICENSE

* By submitting, posting or displaying Content on or through the Service, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sub license) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

* You agree that this license includes the right for us to make your Content available to others for publication, distribution, syndication, or broadcast of such Content on other media and services, subject to these Terms. Such additional uses by us or others may be made with no compensation paid to you with respect to use as mentioned.

* We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

* Additionally, by uploading Content to the Website, you warrant, represent and agree that you have the right to grant us the licenses described above.

LINKING TO THE WEBSITE

If you choose to authenticate your account through a third party service, like Twitter or Facebook, you are linking that account to your Account.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Website in any website that is not owned by you.

The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.

We reserve the right to withdraw linking permission without notice.

The Website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of Content on the Website other than that set out above, please send us an e-mail at heavenridersindia@gmail.com

INDEMNIFICATION

To the maximum extent permitted by applicable law,you shall indemnify and hold harmless the Company, its owners, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms, or your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

TERMINATION

We reserve the right to refuse to continue providing you with access to this Website if we discover that you are incompetent to contract by virtue of your age or otherwise under applicable law. This Website is not available to persons whose membership has been suspended or terminated by us for any reason whatsoever. In case, you choose to access this Website from any jurisdiction not governed by the laws of India, you are solely responsible for compliance with local laws of that jurisdiction and all applicable laws.

https://heavenridersindia.com

Heaven Riders India

512, Bank Street

Dariya, Near Railway Station,
Chandigarh – 160101, India

If you come across any abuse or violation of these Terms, please report 

CONTACT US

For general enquiries, complaints and/or giving any feedback, unsubscribe please email to heavenridersindia@gmail.com

If you do not agree with any provision of these Terms and wish to opt out of such provision, please write to us (“Opt-out Request”). You agree that you are not entitled to use this Website or the Services unless your Opt-out Request is accepted by us in writing.

THANK YOU FOR VISITING US. 

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